Returns & Exchanges
We want you to be completely satisfied with your purchase. Learn about our return and exchange policies.
Our Return Policy
30-Day Return Policy
We offer a 30-day return policy for most items. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund of the product price or an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Return Process Overview
- 1Initiate your return through your account or contact customer service
- 2Print the prepaid return shipping label we provide
- 3Package your item securely in its original packaging if possible
- 4Drop off the package at any authorized shipping location
- 5Receive your refund within 5-7 business days after we receive your return
Return & Exchange Options
Exchanges
If you need a different size, color, or want to exchange for another item, we make it easy.
- • Initiate an exchange through your account
- • Select the new item you want
- • Ship back the original item with the provided label
- • We'll ship your new item once we receive the return
Returns for Refund
If you prefer a refund instead of an exchange, we'll process it quickly.
- • Initiate a return through your account
- • Ship back the item with the provided label
- • Refund will be issued to your original payment method
- • Processing time: 5-7 business days after receipt
Return Policy Details
Non-Returnable Items
Certain items cannot be returned due to health and safety reasons or because they are customized. These include:
- Personalized or custom-made items
- Gift cards and digital products
- Personal care items (once opened)
- Undergarments and swimwear (if hygiene seal is broken)
- Items marked as final sale or clearance
Return Shipping
For standard returns, we provide a prepaid return shipping label at no cost to you. For international returns, shipping costs may apply and will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery. We will arrange for a return and replacement at no additional cost to you.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact our customer service team.
How to Return an Item
Initiate Your Return
Log into your account, find your order, and select "Return or Exchange Items." Follow the prompts to specify which items you're returning and why.
Package Your Return
Place the items back in their original packaging if possible. Include all tags, accessories, and documentation that came with the product.
Ship Your Return
Attach the prepaid shipping label to your package and drop it off at any authorized shipping location. Keep your tracking number for reference.
Common Return Questions
How long will it take to process my return?
Once we receive your return, it typically takes 1-2 business days to inspect and process. Refunds usually appear in your account within 5-7 business days, depending on your payment method and financial institution.
Can I return a gift?
Yes, you can return a gift. You'll need the order number or gift receipt. The refund will be issued as a store credit to the gift recipient, not to the original purchaser.
What if my return is outside the 30-day window?
Returns initiated after 30 days may be accepted on a case-by-case basis and may be subject to a restocking fee or store credit instead of a refund. Please contact our customer service team for assistance.
Can I return an item purchased on sale?
Yes, items purchased on sale can be returned within our standard 30-day return window, unless they were marked as 'Final Sale' or 'Clearance' at the time of purchase.
Return Policy Highlights
30-Day Return Window
You have 30 days from the delivery date to initiate a return for most items.
Free Return Shipping
We provide prepaid return shipping labels for domestic returns at no cost to you.
Easy Exchanges
Need a different size or color? Our simple exchange process makes it hassle-free.
Original Condition Required
Items must be unused, unworn, and in original condition with all tags attached.
Need Help with a Return?
Our customer service team is here to help with any questions or concerns about returns and exchanges.